Occasionally my EyeTech QuickACCESS software freezes or stops working when using Windows 10 computer. What should I do to fix this?

asked 11 Aug '16, 12:44

kjackson's gravatar image

kjackson ♦♦
accept rate: 19%

Using the latest version of QuickACCESS fixes this issue - https://office.eyetechds.com/downloads/EyeTechQuickACCESSAACInstaller16.08.11.41.exe

Uninstall all previous version of the QuickACCESS software and delete all previous eye tracker settings when this window comes up:

alt text

The touch screen hooking has been disabled and the mouse hooking has fixed so that freezing in Windows 10 does not occur. Touch screen hooks will come again in future version of QuickACCESS.


answered 11 Aug '16, 14:24

kjackson's gravatar image

kjackson ♦♦
accept rate: 19%

edited 11 Aug '16, 14:58

This video provides a step by step instructions on uninstalling and installing this new version of QuickACCESS - https://www.youtube.com/watch?v=-7T53HDggPY


answered 11 Aug '16, 16:11

kjackson's gravatar image

kjackson ♦♦
accept rate: 19%

Please go to http://www.eyetechds.com/support--downloads.html to download the installer for Version of QuickACCESS.


answered 18 Aug '16, 18:17

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accept rate: 0%

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Asked: 11 Aug '16, 12:44

Seen: 14,636 times

Last updated: 18 Aug '16, 18:17

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