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After installing QuickACCESS or QuickGLANCE it fails to launch and just brings up an error about a referral from server. What is that all about? How do I fix it? |
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One version of Quick Glance is giving problems on Windows 8. We are in the process of making a new installer. In the mean time, download a new Quick Glance executable file here: http://office.eyetechds.com/downloads/answers/Quick%20Glance.exe Place this executable in the |
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The referral from server error happens when the signed certificates aren't found by Windows. So when the program asks for special permissions, Windows denies the request. Please check to see if the certificate is installed: Go to C:/Program Files/EyeTechDS/QuickACCESS Right click on QA.exe and go to Properties > Digital Signatures
Make sure that the details show that the certificate is valid and installed. Note how it says "This digital signature is OK." referring to the EyeTechDS certificate signed by Digicert. But Digicert isn't installed. The grayed out details link will say "Install Certificate". Click that and install the certificate for Digicert! Then the error will go away. New installs should have this fixed soon. Hope that helps. 1
EyeTech has currently tested and fixed this bug and will issue an improved update to our installers so you do not have to use this workaround.
(07 May '14, 20:27)
administrator ♦♦
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