The mouse cursor jumps to the upper left and gets stuck there occasionally. What do I do? How do I fix it? What is causing this issue? |
Often times restarting QuickACCESS or QuickGLANCE will fix the issue. There are two big causes of this issue:
We are working on a better fix to both of these issues. If the issue is caused by 2, adjusting a register value on the computer will often fix the issue. Please see the link below for directions. https://www.eyetechds.com/wp/cursor-jumps-to-upper-left-corner-of-screen-and-stops-working/ |
A recent case with a user calibrating on a single eye (right) and then switched over to the left eye. The cursor went into the upper left corner. This was with QuickACCESS. The user was able to start using the system again after clearing out the old calibration data files. This is done with the following steps:
Future builds should have this issue resolved. |
If the upper left corner bug is happening on a newer AEye camera, you may need to do an additional step when repairing the calibration.
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